Please guys tell me if I am wrong or out of order with the girl at Cubitts ?
When I ordered my frames there was an offer to upgrade the car to a Redux Case, a snazzy looking leather case, all for free. So opening up the box, no Redux case. So I contact them. I then have an exchange of emails where the girl is trotting off to ”the lab” and speaking to them. Then I get the offer of sending the slip case I received incorrectly back, then the offer of click and collect to send the cheap slip case back. I then gave in and told her it was too much trouble for something that was their error. She then explains that she doesn’t know if my frames will fit in that case anyway. DOESN’T know FFS ! I have just replied and told her that was a disgusting statement to a customer. Rubbish customer service from what appears from her photo on the chat thread just a young girl.
Sorry but if you offer something, it should fit and it should be dispatched. End of. Crap three star review left on TrustPilot !