Royal mail problem... Advice.

MPH

MPH

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Hi

I recently sent a parcel overseas but it didn't arrive on time. After a while we assumed it was lost so I refunded the buyer.

6 weeks later the person told us it had just arrived, but when we asked them to send it back at our cost, they got a bit shirty, and it seems they have the opinion, "why should they".

Now.... I wouldn't mind if I could claim for the missing item, but it did actually turn up (eventually), so I very much doubt the royal mail will cough up any compensation.

Sooo. The customer has the item, and has been refunded but isn't going to pay or post them back, and I am out of pocket.

I was just wondering if anyone had been in this position, and what happened....
 
Blademonkey

Blademonkey

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MPH said:
Hi

I recently sent a parcel overseas but it didn't arrive on time. After a while we assumed it was lost so I refunded the buyer.

6 weeks later the person told us it had just arrived, but when we asked them to send it back at our cost, they got a bit shirty, and it seems they have the opinion, "why should they".

Now.... I wouldn't mind if I could claim for the missing item, but it did actually turn up (eventually), so I very much doubt the royal mail will cough up any compensation.

Sooo. The customer has the item, and has been refunded but isn't going to pay or post them back, and I am out of pocket.

I was just wondering if anyone had been in this position, and what happened....
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Was it an eBay sale? P.
 
MPH

MPH

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Unfortunately it wasn't PayPal, but etsy payment.

I'll have a word, but they are generally pretty uninterested! :-(

Thanks guys.
 
MPH

MPH

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Holyzeus said:
Sounds like you don’t have many options. :(
Hope Etsy sort something if not nuke them from space, it’s the only way to be sure..
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Lol. If only I had that option!!!

My problems always seem to lie with Canada. I think at least 70% of all items I've sent there have gone missing, or for some reason we lost money.

Shame really, I've always wanted to go to Canada, but it won't be the same after I've nuked them. ;-)
 
Wayne

Wayne

Forum Sod
Surely Etsy are bothered about theft which is what this amounts to. Have you checked their terms and conditions? Sorry for sounding condesending I'm only trying to help.
 
R

R181

Grumpy old man
MPH said:
Lol. If only I had that option!!!

My problems always seem to lie with Canada. I think at least 70% of all items I've sent there have gone missing, or for some reason we lost money.

Shame really, I've always wanted to go to Canada, but it won't be the same after I've nuked them. ;-)
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It has been my experience that when receiving anything from across the pond by regular non tracked mail it can take from 4 to as long as 6 weeks to arrive. So I'd wait at least 8 weeks before refunding anything in the future.

Sad to say the world is full of peanut buyers and we do have our share here. There is no way you should be robbed like that if the buyer was half way decent about it.

Bob
 
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MPH

MPH

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Wayne said:
Surely Etsy are bothered about theft which is what this amounts to. Have you checked their terms and conditions? Sorry for sounding condesending I'm only trying to help.
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Hi

Not condescending at all, I appreciate your help. In my experience Etsy really don't give a damn providing they get their money..... Which may go in my favour as given the item was refunded they lost their money too.

I'll give the person a couple of days to think about it and then try with Etsy, but with previous issues they really have had no interest. :-(
 
MPH

MPH

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R181 said:
It has been my experience that when receiving anything from across the pond by regular non tracked mail it can take from 4 to as long as 6 weeks to arrive. So I'd wait at least 8 weeks before refunding anything in the future.

Sad to say the world is full of peanut buyers and we do have our share here. There is no way you should be robbed like that if the buyer was half way decent about it.

Bob
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Hi,

Most of my issues have been untracked, but this was tracked. Still I suppose I can't force someone thousands of miles away to pay up or send it back, and I get the impression they are very aware of that. :-(

Never mind, worse things happen!
 
R

R181

Grumpy old man
MPH said:
Hi,

Most of my issues have been untracked, but this was tracked. Still I suppose I can't force someone thousands of miles away to pay up or send it back, and I get the impression they are very aware of that. :-(

Never mind, worse things happen!
Click to expand...
I'm not positive but believe with tracked mail the receiver has start the lost mail complaint process and that is another rabbit hole to go down. Yes, unfortunately people do play the system.

Bob
 
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Northam Saint

Northam Saint

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Well something similar has happened to me recently as a buyer. I purchased a cheap battery bank from Ali Express. Waited and waited and it didn’t arrive. Contacted seller they refused to refund despite it being way over due. Ali Express made them refund in the end. Over a week after the refund was paid it arrived signed for. Wanting to be honest I contacted the seller to ask what they wanted to do, now nearly a week on they haven’t replied. Up to them, I’ve been up front.
 
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