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Re. My shavemac 'Finest'. How does Bernd "repair" a shedding brush?
- Thread starter DevonStan
- Start date
Gareth1982
Über Member
Brush received, complete replacement. Pleased with the outcome, let's hope thats the end of the problems.
Praise is due to Bernd and Shavemac for sorting out easily and efficiently, despite my minor whinge re communication.
Praise is due to Bernd and Shavemac for sorting out easily and efficiently, despite my minor whinge re communication.
Gareth1982
Über Member
Unfortunately fast forward 2 months and the replacement is now shedding as much as the first one. To say I'm unimpressed is an understatement!
I'll have to get in touch again, I don't particularly want another one, not sure what my chances of a refund are. I'm also not very inclined to keep paying for recorded delivery to Germany.
To reconfirm, I have several other brushes that don't have this issue, so I'm sure it's not something I'm doing.
Extremely dissapointed, given the mostly positive feedback that Shavemac normally receive, but that's the one and only brush I'll ever buy from them.
I'll have to get in touch again, I don't particularly want another one, not sure what my chances of a refund are. I'm also not very inclined to keep paying for recorded delivery to Germany.
To reconfirm, I have several other brushes that don't have this issue, so I'm sure it's not something I'm doing.
Extremely dissapointed, given the mostly positive feedback that Shavemac normally receive, but that's the one and only brush I'll ever buy from them.
Shaverrific666
368
Sound like you have been extremely unlucky my friend! I have probably had about eight brushes from Bernd and Shavemac..and not a single shedder or problem with quality, all great. Of course it can happen with any product so I really hope you can find a solution...maybe contact him again and see what you can work out..best of luck!
This is terrible news, apologies for the issues, I know it's not my fault but I am also aware that I praise the brand heavily. Second circumstance regarding a finest from Bernd that I've heard about. I would be inclined to ask for a refund.
Gareth1982
Über Member
Hi Nishy, thanks for your reply and sentiments. I'm not normally one to complain, had it been a £30 brush I'd just bin it, but as it cost circa £150 (can't remember exactly) and was a present from the Mrs, it's irked me a bit!
I've emailed on Weds asking politely for a refund this time and also requested to not have to send it back, but offered photos to support my claim. Not heard anything back, but will it give a few more days.
It is actually one of his D-01 silvertips, I was really looking forward to getting my first really good brush, but it's been a bit of a let down!
RSSO
SOD of the day
Gareth1982
Über Member
Full refund received.
Whilst I am really disappointed with what's happened (apart from the obvious, it is a really nice brush), I feel praise is due to Bernd again for a hassle free resolution and standing behind his brand.
Whilst I am really disappointed with what's happened (apart from the obvious, it is a really nice brush), I feel praise is due to Bernd again for a hassle free resolution and standing behind his brand.
You really can't ask for more than that! Good result..
DevonStan
Forum GOD!
Yes, glad it's sorted ... would have been disappointing for it not to have been resolved.
Probably no major lessons to be learned ... it was an expensive and well regarded item, made by a well respected outfit and they overcame the issue after a little bit of to and fro... but not excessively so by the sound of it. I suppose coming from another country didn't help in terms of communication and costs - I think we know Bernd is a decent man but not given to excessively long bouts of unnecessary conversation. The vast majority of customers are very satisfied... me included after a bit of a hiccup or two along the way.
As I've said before, I have a brace of badgers and synthetics but not a vast collection, a couple of Bernd's included, and they're all fine in terms of what they do and how they look etc. and, for purely practical reasons alone, I don't feel the need to buy more ... I only have the one face and two hands ... (no, that's not remotely funny, I'm sorry). But the brush collection will likely see me out and, in terms of enjoyment and appreciation, I do, now, feel that it's possible for mere simpletons like me to fail to appreciate the finer, subtle, points that differentiate one type of brush from another and therefore to buy even more would actually be unnecessary and they would be wasted on me. But I see that loads of others CAN appreciate the small but significant variations that different brush types afford ... and (assuming we don't, again, raise the question of animal welfare) that's fine and my abstaining in further purchases of badger brushes isn't likely to change the world as we know it.
Probably no major lessons to be learned ... it was an expensive and well regarded item, made by a well respected outfit and they overcame the issue after a little bit of to and fro... but not excessively so by the sound of it. I suppose coming from another country didn't help in terms of communication and costs - I think we know Bernd is a decent man but not given to excessively long bouts of unnecessary conversation. The vast majority of customers are very satisfied... me included after a bit of a hiccup or two along the way.
As I've said before, I have a brace of badgers and synthetics but not a vast collection, a couple of Bernd's included, and they're all fine in terms of what they do and how they look etc. and, for purely practical reasons alone, I don't feel the need to buy more ... I only have the one face and two hands ... (no, that's not remotely funny, I'm sorry). But the brush collection will likely see me out and, in terms of enjoyment and appreciation, I do, now, feel that it's possible for mere simpletons like me to fail to appreciate the finer, subtle, points that differentiate one type of brush from another and therefore to buy even more would actually be unnecessary and they would be wasted on me. But I see that loads of others CAN appreciate the small but significant variations that different brush types afford ... and (assuming we don't, again, raise the question of animal welfare) that's fine and my abstaining in further purchases of badger brushes isn't likely to change the world as we know it.