Package stolen or lost

[zealshaver]

I used to sell quite a bit of hifi equipment and this was also common knowledge in that game, many will not post to Italy and if you do it must be tracked & insured, even then there is no guarantee of delivery, you just have to hope for the best and put in a claim if it vanishes.

I've sent stuff all over the word... France, Spain, Germany, USA, Canada, Kazakhstan(!), Czech, Serbia, Ukraine, Russia, Japan, S.Korea etc etc and the only occasions anything has gone missing was when the parcels were going to Italy and Greece.

Well, I've also sent and received hundrends of parcels abroad, I only had problems with missing stuff in France and the UK.

Also, FYI gentlemen, the UK is one of the few countries where we can not send insured parcels with the regular postal services. We have to use Fedex, DHL etc.

 

[struttura.originaria]

By the way, yes, I can confirm there are many 'thieves' here in Italy. I mean: they say to have not received the package, but they have
Because we're talking of Italian post I'm also be able to tell you that the service is usually very slow At the moment I personally never got troubles, just a few cases where the courier said I wasn't at home while I was at home
I hope this is now more clear for someone

 

[Northam Saint]

By the way, yes, I can confirm there are many 'thieves' here in Italy. I mean: they say to have not received the package, but they have
Because we're talking of Italian post I'm also be able to tell you that the service is usually very slow At the moment I personally never got troubles, just a few cases where the courier said I wasn't at home while I was at home

I’ve had a courier say I wasn’t home when I was too. That was because it was a before 13:00 service and he wasn’t going to make it so put it down as I was out. It didn’t work though as I rang the courier helpline after he didn’t arrive, they caught up with him 70 miles away and made him turn back ! A major pain for him as they are usually job and finish !

 

[BJS]

These courier firms will do everything to get out of compensation.
I ordered a £1200 item and the courier delivered it to my neighbour 1/2 mile down the road, who happened to be in the middle of a move that day and the shippers were moving out all there stuff. They were moving to Australia!
I received an email to say the item was delivered, but I hadn't received it and it was supposed to be signed for, but the email said it was left inside the back door.
I contacted them many times telling them I hadn't received it and in the end the depot manager came out with the delivery driver to confirm the address he had delivered the item to, that's when I found out he had left it at the neighbours house. The house was empty.
I told courier they delivered it to the wrong address and it had not been signed for, they told me they are allowed to leave it in a safe place or with a neighbour and refused to pay compensation.
The seller in the end, gave me a refund.
Six months later, the same courier did the exactly same thing again, but this time I was able to get my parcel from the new house owners...

 

[Redrock]

This is an interesting thread with interesting conversation. This is my read on the situation.

1. Since the seller falsely declared the value of the product, it appears any recourse in making claims was terminated. The seller has the full responsibility for refund to the buyer since it appears no other recourse is available. However, I believe the buyer should go to PayPal and explain the situation. PayPal should have a process for dealing with this situation.

2. How did the buyer pay for the product? If the buyer used F&F then the buyer falsely identified the transaction. The buyer is making a "goods and services" transaction. The following is from the PayPal web site.

'You can also use the send money feature in your PayPal account to pay for goods or services. You will not be charged any transaction fee for sending money to purchase goods or services as long as you choose the “send money to pay for goods and services” feature in your PayPal account. In that case, the seller will pay a fee. You must not use the “send money to a friend or family member” feature in your PayPal account when you are paying for goods or services."

In scenario 1, I believe the seller should refund the buyer since the buyer appears to have no recourse to file a claim for the full value of the product.
In scenario 2, how can the buyer go to PayPal for a refund since it was a "goods and services" situation and not a "friends and family" situation.

I reckon the lesson from this to always declare the actual value of the product's transaction and not to use "friends and family" to pay for "goods and services". I am not saying this scenario happened. However, if we use the proper protocol it leaves both the buyer and the seller the appropriate courses of action.

I am sorry the buyer has found himself in the situation. Best wishes in resolving. Also, this is a good lesson for all of us.

Just a thought.

Ed K.

 

[Shaverrific666]

Sorry to hear about this situation Yohann @YomD .
I hope it can be resolved soon.

 

[JAGS009]

It's scary for someone like to me to ship abroad after reading the whole thread. There are loopholes at every end and one has no patience or time to fight a whole system that's sometimes lazy, sometimes dishonest and most of the times too irresponsible.

How can you deliver parcels to neighbors without customer's consent or seeking an ID proof? Why declare a lesser value to save a few bucks? Why use F&F for the transaction inspite of so many instances in past with deals going awry?

Imo, Forwarders are the best bet while shipping internationally. You can't trust state owned shippers largely.




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