Package stolen or lost

[Northam Saint]

The delivery guy is the dishonest one.
I have only received about 500 packages on the last 3 years and it’s the first time it occurs this way.

Basically you’re saying that the seller is not responsible for issues during transit.
I disagree but thanks for your opinion

I may be wrong, may be right. I have always thought the responsibility is with seller to get the item to the buyer. Delivery wise, the seller pays the courier so therefore the seller has the contract with the courier.

It’s who messed with your parcel that’s the biggest issue. Did the courier take it ? Or did someone sign for it, open it and take the item. Was the item left in a communal area where someone else got to it. I guess you will never know. So I can see both sides have issues to raise.

 

[Stonec0ld]

Yeah that's fair.

I don't think it's black and white that the vendor should always be responsible but they've not helped themselves here

 

[TobyC]

The delivery guy is the dishonest one.
I have only received about 500 packages on the last 3 years and it’s the first time it occurs this way.

Basically you’re saying that the seller is not responsible for issues during transit.
I disagree but thanks for your opinion

I hate to see either one of you lose anything because of criminal intervention.

It is the seller's responsibility to get the goods to the buyer. I would still file a report.

 

[Deleted member 1881]

The delivery guy or your neighbour is wet shaving. Investigate.

I think the delivery guy would not take the risk of stealing a soap or brush and lose his job if revealed.

Except in this parcel was some Wolfman.

 

[Batch300]

50% refund sounds fair.

The seller tried to be helpful with the lower value - seller should have asked for shipping instructions on a high cost item. However, he is not responsible for stolen items. This time of the year has higher theft rates.

File a claim with postal service - will reduce your loss somewhat.

 

[JamieM]

The seller cannot do anything, on the tracking details it will show up as signed for and delivered, there is no way he can offer a refund on the item, ask the delivery person to identify the person who signed for it.

 

[Holyzeus]

 

[Northam Saint]

The seller cannot do anything, on the tracking details it will show up as signed for and delivered, there is no way he can offer a refund on the item, ask the delivery person to identify the person who signed for it.

Problem is, the person who signed for it could look around and say it was open when it was handed to them.

We once had two £15 gift cards stolen. Our post was delivered, it was a pile of post, cards and letters. In the pile was two cards, not in their envelope, in the same pile was the envelope that the cards should of been in. There should of been two £15 gift cards for the kids in that envelope. The Royal Mail didn’t want to know, blamed the sender for not sending signed for / special. Couple of years later the same postman was sacked, caught stealing and with bags of mail in his home.

 

[Wayne]

If a seller packs, and posts an item with a tracking number what more can he do apart from hand delivering it to the recipient? Not all buyers are honest, many will claim not to have recieved an item and claim a refund and keep both the money and item. Who can say a buyer is anymore honest than a seller?

 

[ajc347]

It’s a really difficult situation and I agree with a number of comments that have already been made.

It’s difficult for the seller to not know that the signature is not yours and I can totally understand why he struggled to give a full refund.

I also agree with Erik that a sellers reputation is paramount and I’ve agreed full or partial refunds with people in the past when a problem has occurred.

On balance, a 50% refund seems a very fair compromise position for both parties. I would definitely raise the issue with the Police and would hope that the seller would also raise the issue with the delivery company involved.


Sent from my iPhone using Tapatalk

 

[MntnMan62]

Problem is, the person who signed for it could look around and say it was open when it was handed to them.

We once had two £15 gift cards stolen. Our post was delivered, it was a pile of post, cards and letters. In the pile was two cards, not in their envelope, in the same pile was the envelope that the cards should of been in. There should of been two £15 gift cards for the kids in that envelope. The Royal Mail didn’t want to know, blamed the sender for not sending signed for / special. Couple of years later the same postman was sacked, caught stealing and with bags of mail in his home.

The person who signed for it should not have signed for an open package. I know I wouldn't. There are lots of opinions as to who is responsible in this kind of situation. But what strikes me as odd is the seller not insuring the item for it's full cost. That is why packages are insured. It is the seller who is profiting from the transaction. Why should the buyer carry the full risk of a transaction gone bad? That doesn't make sense. I feel it is the seller's responsibility up until the package is in the hands of the buyer INTACT and undamaged. Anything short of that should be on the seller who has presumably paid to insure the item. And in this given instance I would hope that you used Paypal or eBay or Etsy, etc. I would file a case with whatever website you did business on and hope for the best. Good luck with Etsy. They don't seem to care about anyone. I had a bad experience on Etsy where it was clearly the seller's fault and Etsy kept trying to close my case when the seller was only dodging his responsibility. I suppose someone might say "buyer beware". I think that only comes into play from the stand point that you should always check the ratings of the seller you are buying from and if you buy from a seller with lots of complaints then that's on you. But you should still have the ability to go after that same seller for a transaction that goes bad. Now, if you dealt directly with the seller via email I would call them out on having reduced the insurance. You may have no real recourse but that seems to me the most egregious thing that was done on this transaction by the seller. You can't really help what the deliver people are going to do. That's what the insurance is supposed to be for. Oh well. Sorry you had to go through this. But stuff happens.

 

[TobyC]

The seller cannot do anything, on the tracking details it will show up as signed for and delivered, there is no way he can offer a refund on the item, ask the delivery person to identify the person who signed for it.

Yes! Effort must be made to identify the thief!

 

[TobyC]

Don't chew with your mouth open!

 

[TobyC]

Problem is, the person who signed for it could look around and say it was open when it was handed to them.

He would still be fraudulently signing for and taking someone else's mail.

 

[TobyC]

Must catch bad guy! He will do it again.