I think he's going for a less cold, more accessible tone that aligns to a small community. I think he missed the mark somewhat and I would also note that the tone doesn't align with his website, which has a more professional tone. That said for the most part, I get where he's coming from on all points, speaking to well documented issues with USPS and theft of items being out of his control.
Yea, I have heard a lot of bitching about USPS but I have over the years had good service from the US to Canada from them and will not use UPS or other courier services when shipping from the US to Canada. Within Canada I also prefer Canada Post over the courier services.
The topic of the tread has nothing to do with brilliance or bedside manner. It has everything to do with clear concise communications the meaning and intent of which cannot be easily misunderstood/misinterpreted by the customer.
He could be the best Razor manufacturer in the whole World but if he cannot get his product to you intact and on time then he is about as much use as a Chocolate Teapot.
I don’t disagree
Bedside manner is all about clear concise communication and I find his razors to be pretty awesome.
I consider good bedside manner not being an abrupt blunt peanut which some surgeons have been in personal experiencing. It is the manner in which the information is given. What has the fact/opinion that his razors are pretty awesome got to do with clear concise communications?
No one will disagree with that, I have owned one myself a few years ago, it was nice. It will be my last though.
