Advice Needed Re: Unreasonable eBay Buyer

[Shaverrific666]

Congratulations on a great outcome Sean!

 

[celestino]

Congratulations.

 

[pjgh]

Lessons learned seem to be:

Make item descriptions succinct and unambiguous

Photograph comprehensively

Engage with eBay and PayPal proactively after digesting the relevant parts of their user agreements

Stand your ground, but not to the point of appearing to be obstinate

... and exclude the US from your countries that you sell to. I've had less than a 10% success rate with the US. I'd rather send to Italy!

Congratulations! Yeah, eBay do get a bad wrap when appearing to favour buyers, but the do take all queries seriously and as a seller I've had good experiences when talking direct to their support.