I’ve never had a problem with Maggards but have had a problem with a couple of other vendors.
IB are great until UPS lose one of their parcels. It’s like getting blood out of a stone trying to get a refund from them.
Classic Shaving’s customer service is, in my experience, incredibly poor when there is a problem with.
I’ve found Timeless, Karve, CG, ATT, Bullgoose, Wild West Brushworks, Turn n Shave, AP Shave Co. and Backland to be great in sending goods on time and without any major dramas. Expect to be be hit by customs charges for all of these vendors (apart from Wild West Brushes and AP Shave Co whose packages haven’t attracted customs fees so far) as they (quite rightly) specify the full value of items they send on the customs label.