Terrible service from banks and credit card companies who are blaming Covid for the poor service,
My bank has closed the two branches closest to me, not helped by the customer services phone service takes an hour to answer the call and even then gives out bad advice.
Credit card company also takes an hour to answer the call and then tells me that they have no means of looking at the details of my account. When you ask a question via on line messaging they take three days to answer and then give you an answer to a question that you haven't asked.
And don't get me started on interest rates for savers, 0.1% and they are even talking about negative interest rates, I pay them so that they can invest my money for their benefit, and this is just 12 years after the taxpayer bailed out the banks.